Privacy and Cookies Policy

Privacy and Cookies Policy - Carestar Recruitment Agency Limited

1. Introduction

Carestar Recruitment Agency Limited ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information about you when you use our services, including when you:   

· Visit our website (https://carestar-recruitmentltd.co.uk)

· Apply for a job with us

· Are placed in a home healthcare role by us

· Are a client receiving home healthcare services

· Are a healthcare professional providing information to us.

We are a "data controller" which means that we are responsible for deciding how we hold and use personal information about you. We are registered with the Information Commissioner's Office (ICO).

2. Information We Collect

We may collect the following types of personal information:

· Information you provide to us directly: 

o Contact information (name, address, email address, phone number)

o Date of birth

o National Insurance number

o Passport/Driving License details

o CV and employment history

o Qualifications and certifications

o References

o Health information (where relevant to your role or care needs)

o Financial information (bank details for payroll)

o Equal opportunities monitoring data

o Client care needs information

o Next of kin details.

· Information we collect automatically: 

o Website usage data (IP address, browser type, pages visited)

o Cookies and similar technologies (see our Cookie Policy in the same document)

· Information we receive from third parties: 

o References from previous employers

o Background check information (DBS checks)

o Information from healthcare professionals (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

· Recruitment: 

o Processing job applications

o Assessing your suitability for roles

o Conducting background checks

o Managing our recruitment process

· Providing Home Healthcare Services: 

o Matching carers with clients

o Managing care plans

o Communicating with clients and their families

o Ensuring the safety and well-being of clients

o Payroll and invoicing.

· Compliance and Legal Obligations: 

o Complying with legal and regulatory requirements

o Responding to requests from government authorities

o Preventing fraud and other illegal activities

· Business Operations: 

o Improving our services

o Analyzing website usage

o Communicating with you about our services

4. Sharing Your Information

We may share your personal information with:

· Clients: To match carers with clients and to provide care services.

· Healthcare Professionals: To coordinate care and to ensure the safety and well-being of clients.

· Third-Party Service Providers: Who provide services such as background checks, payroll processing, and IT support.

· Government Authorities: When required by law.

· Referees: To obtain references.

We will only share your information with third parties where it is necessary to provide our services or where we are required to do so by law.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:   

· Secure servers

· Encryption

· Access controls

· Regular security assessments

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.   

· Recruitment data for unsuccessful candidates will be held for a period of 6 years.

· Employee data will be kept for 6 years after the end of employment.

· Client data will be kept for 6 years after the end of care provision.

7. Your Rights

You have the following rights regarding your personal information: 

· Right to Access: You have the right to request access to the personal information we hold about you.   

· Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.   

· Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.   

· Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.   

· Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

· Right to Object: You have the right to object to the processing of your personal information in certain circumstances.   

· Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.   

To exercise any of these rights, please contact us at info@carestar-recruitmentltd.co.uk.   

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website.   

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Carestar Recruitment Agency Limited,30 The Picture House,195 Darkes Lane, EN6 1BP, Potters Bar, +44 7983 428498, info@carestar-recruitmentltd.co.uk

10. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that we have not complied with data protection law.   

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk 

Carestar Recruitment Agency Limited - Cookies Policy

Effective Date: 25/02/2025

Carestar Recruitment Agency Limited ("we," "us," or "our") is committed to protecting your privacy. This Cookies Policy explains how we use cookies and similar technologies on our website https://carestar-recruitmentltd.co.uk (the "Website") to enhance your experience and provide you with relevant information. This policy should be read in conjunction with our Privacy Policy, which provides further details about how we handle your personal information.   

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device even after you close your browser, while session cookies are deleted once you close your browser.   

How We Use Cookies

We use cookies for a variety of purposes, including:

· Essential Cookies: These cookies are necessary for the operation of our Website. They enable you to navigate the Website and use its features, such as accessing secure areas. Without these cookies, services you have asked for, like accessing your account, cannot be provided.   

· Performance Cookies: These cookies collect information about how visitors use our Website, such as which pages visitors go to most often, and if they get error messages from web pages. We use this information to improve how our Website works. For example, we use Google Analytics to understand how visitors interact with our Website.   

· Functionality Cookies: These cookies allow our Website to remember choices you make (such as your language or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.   

· Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. Third-party advertising partners may use these cookies to build a profile of your interests and show you relevant ads on other websites.   

· Cookies related to social media: We may use cookies from social media platforms such as LinkedIn, Facebook, etc., to allow you to share content or to link social media accounts with our website.

Third-Party Cookies

We may also use third-party cookies on our Website. These cookies are placed by third-party providers who provide services to us, such as analytics or advertising. We do not have direct control over these cookies, and we encourage you to review the privacy policies of these third parties for more information. Examples of third-party cookies we may use include:   

· Google Analytics

· Social Media Plugins (LinkedIn, Facebook, etc.)

· Advertising Platforms

Managing Cookies

You can control and manage cookies in several ways:

· Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "options" or "preferences" menu of your browser. You can choose to block all cookies, accept only certain cookies, or delete cookies that have already been placed on your device.   

· Website Cookie Banner: Upon your first visit to our Website, you will be presented with a cookie banner that allows you to manage your cookie preferences. You can choose to accept or reject certain types of cookies.   

· Opt-Out Tools: Some third-party providers offer opt-out tools that allow you to prevent them from collecting information about your online activities.

Please note: Blocking or deleting cookies may affect your experience on our Website and may prevent certain features from functioning correctly.   

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates. Changes will be effective immediately upon posting to the Website.   

Contact Us

If you have any questions about this Cookies Policy, please contact us:

· Carestar Recruitment Agency Limited

· 30 The Picture House,195 Darkes Lane, EN6 1BP, Potters Bar

· info@carestar-recruitmentltd.co.uk

· +44 7983 428498